At Essentials, our goal is to provide you with the very best spa experience possible. In order to do so, we have established policies to assist our staff and to benefit you, our most valued guest, as we strive to become your preferred full service luxury day spa in the Tampa area.
You may purchase gift cards in any dollar amount for services, products and gratuities. All gift cards and gift certificates are non-refundable and non-redeemable for cash. Paper gift certificates expire one year from the date of purchase. We regret that lost or stolen gift cards and gift certificates will not be replaced.
As a courtesy to other guests, please maintain a quiet level of conversation while in the spa. All cell phones and electronic devices should be silenced or turned off upon check in.
To maximize your time spent being pampered, we ask that you arrive before your scheduled appointment to prepare for your treatment(s). First time clients should arrive at least 10 minutes prior to a scheduled appointment to fill out a treatment form. We regret that late arrivals will result in reduced service time, though the full service price will be charged for these services. To save time, please download our treatment forms prior to your appointment by clicking below and bring the completed forms to your appointment.
We recommend that you make an appointment ahead of time, especially for weekend services, as we tend to book up very quickly. For appointments lasting longer than an hour, couples’ massages, group appointments and dual services, we require a valid credit card to hold the appointment when booking.
As a courtesy to you we confirm all appointments via telephone, email or text message the day before your scheduled service. Please let us know your preferred method of contact when you book your spa service. If you should need to reschedule or cancel your treatment, please adhere to our cancellation policy and speak directly with one of our front desk staff.
Should you need to cancel or reschedule an appointment, please provide us with at least 24 hours notice. Cancellations not provided with at least 24 hours notice will result in your credit card being charged the full service amount. Please note that cancellations cannot be made via our voicemail system; you must call during office hours and speak directly to one of our front desk team members Monday from 10 a.m. - 8 p.m., Tuesday through Saturday 9a.m. to 9p.m. and Sunday 10 a.m.to 6 p.m.