At Essentials, our goal is to provide you with the very best spa experience possible. In order to do so, we have established policies to assist our staff and to benefit you, our most valued guest, as we strive to become your preferred full service luxury day spa in the Tampa area. Please review our policies prior to booking your appointment to ensure a smoother, more enjoyable spa experience!
You may purchase gift cards in any dollar amount for services, products and gratuities. All gift cards and gift certificates are non-refundable and non-redeemable for cash. Gift certificates expire one year from the date of purchase. We regret that lost or stolen gift cards and gift certificates will not be replaced.
As a courtesy to other guests, please maintain a quiet level of conversation while in the spa. All cell phones and electronic devices should be silenced or turned off upon check in.
To maximize your time spent being pampered, we ask that you arrive before your scheduled appointment to prepare for your treatment(s). First time clients should arrive at least 10 minutes prior to a scheduled appointment to fill out a treatment form. We regret that late arrivals will result in reduced service time, though the full service price will be charged for these services. To save time, please download our treatment forms prior to your appointment by clicking below and bring the completed forms to your appointment.
We recommend that you make an appointment ahead of time, especially for weekend services, as we tend to book up very quickly. For appointments lasting longer than an hour, couples’ massages, group appointments and dual services, we require a valid credit card to hold the appointment when booking.
As a courtesy to you we confirm all appointments via telephone, email or text message the day before your scheduled service. Please let us know your preferred method of contact when you book your spa service. If you should need to reschedule or cancel your treatment, please adhere to our cancellation policy and speak directly with one of our front desk staff.
Please be aware that Essentials requires 24 hours advanced notice for all appointment cancellations. Voicemail messaging is available 24 hours a day for your convenience. Thank you for understanding that our therapist's livelihoods are dependent on reserving time for our clients. Missed appointments without proper notice may be subject to a $20 cancellation fee for your first missed appointment, and a $25 fee for additional future missed services. In order to book an appointment, we require a credit card on file, or a $20 cash deposit to hold all pre-booked appointments in order to enforce our cancellation policy if necessary. Clients who repeatedly miss appointments without proper notice will be asked to pre-pay in full for all services before they can schedule an appointment. We apologize for any inconvenience this may cause.